- Check the remote's LED indicator. If it doesn't lit when you press a key please insert new batteries.

- Check for mirror's power. The lighting should turn on once you "press" the touch sensor on the bottom of the mirror.

- Check your electrical power outlet.

- Restart the screen software by pressing the remote's POWER button for 5 seconds.

- Switch off the electrical power to the mirror for few minutes and than switch on again.

This might happen if:

- Your mirror's Wi-Fi signal is too low or suffering bad reception. Please try to add a Wi-Fi Range Extender, Wi-Fi Repeater or Wi-Fi PLC Adapter. Install those devices near or inside your bathroom.

- Your Internet connection is too slow to stream the radio stations audio. The Internet Radio stations are mostly streaming at 128Kbps. It might be that your Internet Service Provider, at certain times, is providing you with a slower rate then expected. Please try to use your smartphone as a "hotspot", connect your mirror to it and see if the same radio station is playing better.

- Your Wi-Fi system is too crowded (too many users). Try to minimize the amount of devices that are connected to your Wi-Fi network. That includes smartphones, Tablets, Laptops, Smart TVs, network players such AppleTV or Amazon Fire TV…

- A specific Internet radio station is having some streaming issues. Select another Internet radio station and see if it plays without "buffering". Browse to your "My Account" page using your smartphone or laptop. On the radio widget you'll see a small "speaker" icon next to your Internet radio station. Press the icon to listen to this station on your device while connected to the same Wi-Fi network.

- Check the mirror's volume level using the remote control.

- Check your Smartphone Bluetooth connection to the mirror. It should be connected to "ad notam BT" ID.

- Check your smartphone by replacing media type, channel or connecting another smartphone to your mirror.

There were some reports that the BT Audio sound level using iPhone 6 / 7 is high at lowest iPhone volume level. We've managed to track this issue and looks as it appears on iPhones 6 / 7 only after updating the iOS 10.x We are currently working to fix this issue and it will be released on one of the upcoming software updates. Meanwhile, till this software update is released, please try to do the followings:

- In iPhone "Settings" scroll down and select "Music".

- Scroll down and in "EQ" select "Small Speakers"

- Select "Sound Check" to "ON" This will reduce the minimum volume of your iPhone device.

- Check your network password. Keep in mind that passwords are case sensitive.

- Make sure your router, modem and / or network specifications meets the requirements.

- Try to move your Wireless Access Point away from physical objects that can block your Wi-Fi signal - especially enclosed cabinets.

- Restart your network device (router, wap, extender etc.)

- Check your network password. Keep in mind that passwords are case sensitive.

- Make sure your router, modem and / or network specifications meets the requirements.

- Try to move your Wireless Access Point away from physical objects that can block your Wi-Fi signal - especially enclosed cabinets.

- Restart your network device (router, wap, extender etc.)

- Enable your smartphone's Bluetooth.

- Pair and connect to Bluetooth device ID "ad notam BT".

- Start playing music on your smartphone.

- Control the volume of the stream using your smartphone's volume buttons.

Refers to products with lighting sensor at the bottom of the mirror:

- Take the remote's batteries out, wait for 3 seconds and insert the batteries back in.

- The remote's blue LED will start to blink for 30 seconds and waiting for a mirror's pair command.

- While the remote's blue led is blinking "press" the touch sensor on the bottom of the mirror for 10 seconds.

- The remote's LED will stop blinking indicating a connection is done

Refers to products without sensor:

- Take the remote's batteries out.

- Press "Pair button" on the back of the display unit (an bluetooth icon appears on the right upper corner of the display).

- Insert the remote's batteries back in place (an remote icon appears for a second on the right upper corner of the display indicating successful pairing).

- The remote is ready for use after approx. 10s after pairing is completed.

Once your remote is paired and connected to the mirror, the blue LED will blink with every press of any remote button.

Mounting instructions can be found in your product's owner's manual.

- Wall mounting this product requires special skills and should only be performed by qualified personnel.

- Please read the safety precautions before mounting the product.

- Electrical connections are to be performed by a skilled technician following local regulations.

Mounting instructions can be found in your product's owner's manual.

- First determine the type of wall to which you want to attach the mirror in order to buy the appropriate fittings, screw-in hooks and anchors.

- You'll need to drill 2 holes in the wall, both leveled, for your screw-in hooks.

- Please read the safety precautions before mounting the product.

- Electrical connections are to be performed by a skilled technician following local regulations.

- Always switch off the power before starting the installation.

Resetting your mirror to factory default should be performed in rare cases. Here's what will happen:

- Your mirror records and configurations will be removed from the server.

- All Wi-Fi settings will be removed from the mirror.

- Your mirror will restart and set with the factory defaults.

This is a known bug that was fixed in software version 1.14.

- Restart the screen software by pressing the remote's key for 5 seconds.

- Please press the button on the back of the mirror (if available) to reset your screen.

- Try to disconnect the mirror from power for couple of hours (8 to 24 hours).

- If all above doesn't solve the issue please contact support.

Echo Input adds Amazon’s Alexa to your Smart Mirror via Bluetooth. The Echo Input can hear you from across the room—even when music is playing.

Once installed and configured to be used with your Smart Mirror you will be able to stream Amazon Music, Apple Music, Spotify, Pandora, SiriusXM, and more on your Smart Mirror.

Just ask Alexa to play a song, read the news, or check the weather and traffic. Set alarms and timers, add items to your to-do list, and control compatible smart home devices.

Calling and Drop In via is currently not supported.

Before you begin:

- Set your Echo Input and your Smart Mirror at least one meter apart but no more than 3 meter in distance.

- Turn on your Smart Mirror.

- Disconnect other Bluetooth devices from your Echo Input. An Echo Input can only connect to one Bluetooth device at a time. Connect your Smart Mirror to your Echo Input:

1. In the Alexa app, select the Devices icon.

2. Choose your Echo Input device.

3. Select Bluetooth Devices

4. Select Pair a New Device.

5. When a list of available devices appears, select “ad notam BT” and follow the instructions on the screen.

6. Using the volume slide in the Alexa app set the volume to 50% - 80%

7. To connect your Echo Input to your Smart Mirror say “Alexa Connect”.

8. Once connected the sound of any other streaming widgets will stop (Radio, Deezer, Spotify…).

9. To disconnect your Echo Input from your Smart Mirror say “Alexa Disconnect”.

10. Once disconnected the sound of any other streaming widgets playing will resume.

Please Note: While using Alexa to stream music to your Smart Mirror the volume will be controlled using the Alexa app or your voice commands and NOT by using the Smart Mirror’s Bluetooth remote control.

You need to have a subscription of Deezer in order to use the app. Deezer Free accounts are not supported. This is a restriction by Deezer S.A.

You need to have a subscription of Spotify in order to use the app. Spotify Free accounts are not supported. This is a restriction by Spotify AB.